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TERMS OF SALES

Any online purchase made on the Family Dress Code website is subject to prior knowledge and acceptance of these general conditions of sale.

PREAMBLE

These general conditions of sale (hereinafter "GTC") apply exclusively between any Customer and the company FAMILY DRESS CODE (hereinafter Family Dress Code) whose head office is located at 5, rue Gambetta, 42530 Saint-Genest-Lerpt, France, registered in the Saint-Etienne Trade and Companies Register under number 512 144 874 000 33.
The GTCS are applicable without restriction or reservation to all the Items offered for sale on the Site.
Any Order on the Site is subject to the prior consultation and acceptance without reservation by the Customer of these T & Cs and the applicable prices.
The validation of an Order following the ordering procedure offered on the Site constitutes acceptance of these GTC.
These T & Cs prevail over any other document.

CHARACTERISTICS OF THE GOODS AND SERVICES OFFERED

The products and services offered are those listed in the catalog published on the Family Dress Code website.
The photographs in the catalog are as faithful as possible but cannot ensure a perfect similarity with the product offered, in particular as regards the composition of the fabrics and the colors. Since the fabrics used are upcycled, the color and composition may vary slightly from one production to another.

PRICES

The prices shown in the catalog are prices net of taxes, in euros. VAT not applicable, art. 293 B of the CGI. Registration required pursuant to article L.123-1-1 of the French commercial code.
 Any rate change may be reflected in the price of products or services.
Family Dresse Code reserves the right to modify its prices at any time (except those of promotional offers during their entire duration), it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer. .
The prices indicated do not include the costs of order processing, transport and delivery as long as they take place in the geographical areas provided below.
The GTC may be subject to modifications, the applicable conditions are those in force on the Site on the date of placing your order.

CHARACTERISTICS OF THE ARTICLES

The Items available for sale are those which appear on the Site. Offers are valid as long as they are visible on the Site.
They are offered within the limits of the availability displayed on the Site.
Family Dress Code reserves the right to withdraw from sale, at any time, any Item present on the Site and / or to replace or modify any information associated with the Items appearing on this Site.
Items for sale on this site are only available for delivery in the following countries: Metropolitan France (Corsica and Monaco included), Europe.
The characteristics of the Articles sold on the Site (photographs, graphics and descriptions of the Articles, etc.) are given for information only and may vary over time. The characteristics and visuals are non-contractual.

ORDER ITEMS

Any Order requires the identification of the Customer on the Family Dress Code website and implies an obligation of payment.
The Customer declares to be at least 18 years of age and to have legal capacity, or if he is a minor, guarantees that he holds parental authorization to place his Order.
To place an Order, the Customer must follow the online purchase process and click on "PAY" to submit the Order.
Payment of the Order implies acceptance of these GTC, the price of the Items and the content of the Order.
After validation of the payment, Family Dress Code sends the Customer an order confirmation e-mail.
Any Order is subject to the prior acceptance of Family Dress Code and is not definitively confirmed until the Customer has received an email confirming the shipment of the Item (s).
If the Customer does not receive any email following his Order, it is up to him to contact the Family Dress Code customer service.
Family Dress Code can in no way be held responsible for any entry error or transmission of an entry error that does not allow the delivery of the confirmation email and / or Articles.
The Customer is recommended to print the Order confirmation email.
For any question relating to the follow-up of an Order, the Customer must contact the Family Dress Code customer service by email at the following address: contact@fdcode.fr

TERMS OF PAYMENT

The price is payable when ordering.

Payments will be made by check, via online bank card; in the latter case, they will be carried out by means of a system (PAYBOX) so that the information transmitted is encrypted by software and that no third party can become aware of it during transport on the network; Note that these online payments will be made on the secure servers of our banking partner and that on these occasions Family Dress Code does not at any time have visibility into your personal banking information (Carte Bleue number - Personal code).
The invoice will be sent to you with the order.

TERMS OF DELIVERY

Deliveries are made to the delivery address indicated in the order form, which can only be in the agreed geographic area. ATTENTION: There can only be one delivery and billing address for an order (even if it is made up of several products).
In the event of damage during transport, a reasoned protest must be made to the carrier within three days of delivery.
Art L216-1 of the Consumer Code: The professional delivers the goods or provides the service on the date or within the period indicated to the consumer, in accordance with 3 ° of Article L. 111-1, unless the parties have agreed. other.
In the absence of indication or agreement as to the delivery or performance date, the professional delivers the goods or performs the service without undue delay and at the latest forty-five days after the conclusion of the contract.
Delivery means the transfer to the consumer of physical possession or control of the good. The Customer is informed that it is his responsibility to provide exactly all the details necessary for the proper delivery of his Order and for perfect delivery.
If the Customer is absent during delivery, a calling card informs the Customer of how to keep their package and make it available, under the full and exclusive responsibility of the carrier.
If the delivery address provided by the Customer is not valid and therefore results in a return of the package for non-receipt to the address indicated, the costs of reshipping the package to the new address transmitted will be borne by the Customer.
The Customer fully and exclusively assumes the risks relating to the Articles from their delivery.


DELIVERY DELAY

The Items are delivered to the delivery address indicated by the Customer during the Order at the latest on the date indicated during the Order, depending on the country of delivery.
Family Dress Code makes every effort to deliver the Order within 30 working days of the Order and undertakes that delivery will be made within a maximum period of 45 calendar days.
In the event of a delivery delay of more than 8 working days compared to the aforementioned maximum period, the Customer may contact Family Dress Code by email to order him to execute the delivery within a reasonable additional period. If this new deadline is not respected, the customer may ask Family Dress Code by email to cancel his Order.
The contract and therefore the sale will be considered terminated upon receipt by Family Dress Code of the email or letter by which the Customer informs them of their decision, unless the delivery has taken place between the sending and the receipt of the email or letter from the Client.
In the event that the Order is permanently canceled, the Customer will obtain a refund of the price paid for his Order within 2 weeks of the cancellation confirmed by email.
Each delivery is deemed to have been made as soon as the package is made available to the Customer, in particular by the carrier, materialized by the control system used by the carrier.
If the package is damaged or if the Item does not correspond to the Customer's Order, the Customer must initiate the after-sales service procedure described in the article below within 15 calendar days after dispatch.
In the event of delivery by a carrier requiring an appointment with the Customer, the carrier will contact the Customer as soon as possible to arrange a delivery appointment, 45 calendar days at the latest from the order validation date.
Family Dress Code can not be responsible for late delivery due exclusively to unavailability of the Customer after several appointment proposals by the carrier.
If, on the occasion of the same Order, the delivery dates of several Items differ, the delivery date is based on the date which is furthest from the order date.


SAV - RETURN / RETOUCHING

In the event of delivery of an Item that does not correspond to the Customer's Order, or a defect related to transport, the Customer may return the Item to Family Dress Code by following the procedure provided below and accessible on the Site.
This refund procedure is exclusive of any exchange, in order to spare the Customer the time and terms of exchange procedures that may present a major inconvenience to the latter.
In order to benefit from the reimbursement:
The Customer must, at the latest, within 15 calendar days following the dispatch of his Order, contact the Family Dress Code customer service by email. Any complaint made after this period cannot be accepted and Family Dress Code will be released from any liability.
Customer service will then contact the Customer to inform him of the terms and conditions for returning the products. Any non-compliant return (without the label attached to the Item) will be rejected and Family Dress Code will be released from all liability.
Made-to-measure items cannot be returned or exchanged. But they all benefit from our tailor-made guarantee. In the event of an error in the measurements provided by the customer at the time of ordering, Family Dress Code undertakes to take charge of the alteration of your garment in a shop near the customer's place of residence, within the limit of 20% (of the product price). The customer should first contact the Family Dress Code customer service to be informed of the modalities of support for alterations.
In the event of a size error or a wrong choice, the Customer is authorized to return any ready-to-wear Item (i.e. in classic sizes XS, S, M, L) within 15 days following shipment of the order. Items must be returned in perfect condition (not damaged, without stains, in their packaging, with the label attached to the item). Shipping costs are the responsibility of the customer.
Upon receipt of the returned package, the Customer will have a credit for the amount of his order valid on ALL the Family Dress Code site, this credit will be valid for 1 year.

CUSTOMER SERVICE

For any information or questions, for order tracking, the Customer must contact the Family Dress Code customer service by email at the following email address: contact@fdcode.fr
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GUARANTEES

The Articles are guaranteed against lack of conformity and crippling defects under the conditions provided for in Articles 1641 to 1649 of the Civil Code and L 211-1 et seq. Of the Consumer Code, from the date of delivery:
Article 1641 of the Civil Code: the seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have it. not acquired, or would have given a lower price, if he had known them.
Article 1648 paragraph 1 of the Civil Code: the action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.
Article L 211-4 of the Consumer Code: the seller is required to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility.
Article L 211-5 of the Consumer Code: to comply with the contract, the goods must:

1 / Be suitable for the use usually expected of a similar good and, if applicable:
- correspond to the description given by the seller and have the qualities that the latter presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 / Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
- Article L 211-12 of the Consumer Code: action resulting from lack of conformity lapses two years after delivery of the goods.
This guarantee enables the Customer to return the defective or non-compliant Items delivered for reimbursement under the aforementioned conditions.

CONVENTION ON PROOF

The Customer acknowledges and accepts that the Order registration systems provide proof of all transactions between Family Dress Code and the Customer. At any time, the Customer has the option of printing and keeping in paper and electronic form a copy of the GTC. RESPONSIBILITY The seller, in the online sales process, is only bound by an obligation of means; it cannot be held liable for damage resulting from use of the Internet such as loss of data, intrusion, virus, interruption of service, or other unintentional problems.

INTELLECTUAL PROPERTY

All the elements of the Family Dress Code site are and remain the intellectual and exclusive property of the latter. Trademark registered with the INPI, National Number 20 4 685 645 No one is authorized to reproduce, use, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of Family Dress Code.

MODIFICATION OF THE GTC

Given the possible changes to the Site and the regulations, Family Dress Code reserves the right to modify the GTC at any time.
The new T & Cs will, if applicable, be brought to the attention of the Customer by online modification and will be applicable only to sales made after the modification.
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APPLICABLE RIGHT

These GTC are subject to French law.
Any dispute will fall under the exclusive jurisdiction of the French courts of the Customer's place of domicile, in the absence of an amicable agreement between the Customer and Family Dress Code.
These GTC in no way affect the legal rights of the Customer as a consumer. For more information on his rights, he should contact his local authority or a consumer advice body.

IDENTIFICATION

Family Dress Code
Headquarters: 5, rue Gambetta, 42530 Saint-Genest-Lerpt, France
Siret number: 512 144 874 000 33

APE code: 4791B
Email: contact@fdcode.fr

Paiement sécurisé

Livraison gratuite dès 150€

Garantie sur mesure

retour 14 jours (pour les articles en taille standard)

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